Shipping

Processing time

The time I need to prepare an order for shipping varies. For details, see individual items.

Estimated shipping times

  • North America : 3 - 5 business days

I'll do my best to meet these shipping estimates, but can't guarantee them. Actual delivery time will depend on the shipping method you choose.

Customs and import taxes

Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.

Payment Options

Secure options
  • Accepts Etsy gift cards

Returns & Exchanges

I gladly accept returns, exchanges, and cancellations

Just contact me within: 14 days of delivery

Ship items back to me within: 30 days of delivery

  • Custom or personalized orders
  • Intimate items (for health/hygiene reasons)
  • Conditions of return

    Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.

    Questions about your order?

    Please contact me if you have any problems with your order.

    Frequently Asked Questions

    What is Piñatex?

    Piñatex is a new textile created by Ananas Anam from up-cycled pineapple leaf fibers. Because the leaves are a by-product of the pineapple farming industry (think canned pineapple), Piñatex doesn't use any more water, land, or fertilizer to create. This makes it an eco-friendly, plant-based, sustainable choice! Seriously, we could go on about Piñatex for days. Short story, it's stronger than leather, just as soft, water resistant, and all around awesome!

    How will my pup's collar/leash/harness be made?

    Everything we make is hand-cut and sewn one at a time in our small shop in NY, US. We cut and fold the Piñatex to the size you request and sew it all together with strong, kevlar thread. We then assemble your item with your choice of gold, bronze, or silver metal hardware!

    My pup is super rambunctious. Will Piñatex hold up to them being a dog?

    Absolutely! Piñatex is a strong, water resistant material. Dunk it, swim with it, pull on it, we just don't recommend eating it. (We know. We said it was Pineapple. It doesn't taste like it though. Trust us, we tried.) Add in solid cast metal hardware with no weak welded point and you've got one tough item!

    My pup LOVES to swim. Can Piñatex get wet?

    Yes! Piñatex handles water and getting wet Even Better Than Leather. Unlike leather, Piñatex won't crack or stretch if you soak it. (Unfortunately it won't sprout Pineapples, even with regular watering.)

    I love the look of your products. Do you sell wholesale?

    We do and we'd love to here from you! Please email us at support@oaknberry.com for more info on wholesale prices and working with us!

    Custom and personalized orders

    We're always thinking about how we affect the environment around us and how we can reduce our impact on the planet. Which is why Oak & Berry is part of 1% For The Planet! When you buy from us, 1% of every purchase goes towards a non-for-profit that works to protect and repair our planet and environment!